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Trusting Your Locksmith: Customer Service is Everything

Emergencies happen. We get that. Most times they occur when we least expect it and it’s easy to go into a panic or become desperate. In the case of lost keys, it can be frightening to think that the security of your home or personal belongings may be compromised.

Before you rush to call just any locksmith, take the time to consider the company you’re choosing to come out. You want professional results and at a sensible rate.

Here are our top tips for picking a locksmith you can trust.

Check Their Location and Online Reviews

If you’re conducting a quick search online to find a locksmith be sure to check out their website and also their reviews or credible listings such as a Better Business Bureau (BBB) seal to help you make the best selection. An instant red flag can be a non-existent website, no address or phone listing or a host of negative reviews from others who used their service in the past.

Look for Fair Pricing

One of the biggest problems in the industry is price-gouging. If you need something done with urgency you may be willing to pay more, but that doesn’t mean a locksmith should arrive at your location and then suddenly start increasing the cost. This, unfortunately, is a common occurrence so be mindful of that when you’re going through a lockout scenario.

Consider Their Commitment to Customer Service

Another great indicator of a quality locksmith business is one that puts their customers first and offers add-on enhancements to further improve their experience. The ability to send photos and communicate with the company to better describe lock problems and get a fair price before they head out to help you is one way to get peace of mind.

All American Locksmiths is a family-owned and operated locksmith business servicing communities throughout western, southern, and central Connecticut, as well as Westchester County, NY. We believe in reliability and trustworthiness.  Get in touch today!

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